Returns policy
Returning damaged or lost item
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In the unlikely event that you receive a damaged item, please contact us within 48 hours with pictures of the damage.
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If I am unable to replace the item, I will issue a refund upon receipt of the returned damaged artwork and the corresponding certificate of authenticity (if applicable).
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Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
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The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, take possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered or are to be delivered together.
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To exercise your right of withdrawal, you must inform me (Ana-Maria Siegert, Landshuter Allee 61, 80637 Munich, Germany, Phone: 0049 (0) 1522 105 16 87, Email: anamariasiegert@gmail.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email).
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To meet the withdrawal deadline, it is sufficient for you to send the notification regarding your exercise of the right of withdrawal before the withdrawal period expires.
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Consequences of Withdrawal
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If you withdraw from this contract, I am obligated to reimburse you for all payments I have received from you, excluding delivery costs (and any additional costs incurred if you chose a delivery method other than the cheapest standard delivery offered by me), without undue delay and no later than 14 days from the day on which I receive notification of your withdrawal from this contract.
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For this reimbursement, I will use the same payment method that you used for the original transaction unless expressly agreed otherwise with you. In no case will you be charged any fees for this reimbursement.
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I may withhold reimbursement until I have received the returned goods.
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You must return or hand over the goods to me (Ana-Maria Siegert, Landshuter Allee 61, 80637 Munich, Germany) without undue delay and in any event no later than 14 days from the day on which you inform me of your withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days expires.
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You bear the direct costs of returning the goods.
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